Terms of service

Terms of Service

Last Updated: May 18, 2026

Welcome to The DuVi website powered by Shopify.
By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

If you do not agree with these terms, please do not use our website or services.

1. General Information

The DuVi sells:

  • Fresh Mushrooms

  • Dried Oyster Mushrooms

  • Oyster Mushroom Powder

  • Related food and organic products

All products displayed on the website are subject to availability.

We reserve the right to modify, discontinue, or update products, pricing, and website content at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or legal guardian

You agree to provide accurate and complete information during checkout and account creation.

3. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Prices displayed on the website are listed in Indian Rupees (INR).

  • Full payment must be completed before order dispatch.

  • We reserve the right to cancel or refuse any order suspected of fraud, misuse, or unauthorized activity.

Payments are processed securely through trusted third-party payment providers.

4. Shipping & Delivery

We aim to dispatch orders within the estimated processing time mentioned on the website.

Delivery timelines may vary depending on:

  • Customer location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Unforeseen circumstances

The DuVi is not responsible for delays caused by courier services or events beyond our control.

Customers are responsible for providing accurate shipping details.

5. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Due to the perishable nature of Fresh Mushrooms, special conditions apply to refunds and replacements.

Customers are advised to read the Return & Refund Policy carefully before placing orders.

6. Product Information

We strive to display products, descriptions, weights, and images as accurately as possible.

However:

  • Natural variations in size, shape, and color may occur

  • Product packaging may change occasionally

  • Screen displays may show slight color differences

These variations do not qualify as defects.

7. Prohibited Activities

Users must not:

  • Use the website for unlawful activities

  • Attempt unauthorized access to the website or server

  • Interfere with website functionality or security

  • Upload harmful software, viruses, or malicious code

  • Copy or misuse website content, branding, or images without permission

Violation of these terms may result in restricted access or legal action.

8. Intellectual Property

All website content including:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Text content

  • Website design

belongs to The DuVi and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

The DuVi shall not be held liable for:

  • Indirect or incidental damages

  • Delivery delays caused by third parties

  • Product misuse or improper storage after delivery

  • Temporary website interruptions or technical issues

Customers are responsible for properly storing food products after delivery.

10. Privacy

Customer information is handled according to our Privacy Policy.

We respect customer privacy and use information only for operational and service-related purposes.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after updates constitutes acceptance of the revised terms.

12. Governing Law

These Terms of Service shall be governed by and interpreted under the laws of India.

Any disputes arising from website usage or purchases shall be subject to the jurisdiction of courts located in Telangana.

13. Contact Us

For any questions regarding these Terms of Service, contact:

The DuVi
Phone / WhatsApp: +91 8977035039
Email: admin@theduvi
Location: Telangana

Business Hours: Monday – Saturday | 9:00 AM – 7:00 PM